How to Complain About Fake or Adulterated Food: PFA, PSQCA, DRAP (Video)

2:00 min

Read the full written guide: How to Complain About Fake or Adulterated Food: PFA, PSQCA, DRAP →

Learn the exact steps to complain about fake or adulterated food in Pakistan. From gathering evidence to sending it to the right authority, we walk you through the process.

We also share the single most effective tip that can make your complaint succeed. This guide is for personal use, not medical advice.

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Transcript

Ever kept a sealed pack as evidence?

Ever kept a sealed pack as evidence?

How to Complain About Fake Food

Stay tuned, because the best tip for winning a complaint comes at the end.

Gather Evidence

First, hold onto the receipt, keep a sealed pack if you have a second, and snap clear photos of the front, back, batch number, dates and any problem you see.

Choose the Right Authority

Next, send your complaint to the right body: provincial food authority for shops and street food, PSQCA or FSSAI for packaged items, DRAP for medicines, and a consumer court if you want a refund.

Provincial Food Authority Portal

In Punjab, Sindh, KP or Balochistan, use the provincial food authority’s portal or app to upload your evidence; they can inspect, sample, fine or even close the business.

Keep a Second Pack

If you can, buy another sealed pack from the same batch and keep it unopened, regulators trust a sealed sample far more than one from your kitchen.

Check Before You File

Spend a few minutes looking at the label and the product; home tests can mislead, so just report exactly what you observed and let the authority’s lab do the proof.

What Happens After Filing

You’ll get a reference number, may be called for details or a sample, then inspectors will visit and send samples to a lab, which can take days or weeks.

Getting a Refund

For money back, write to the seller in writing first, give them a chance to respond, then file a complaint with your provincial consumer court or commission.

The one thing to do

The single most powerful step is to keep a sealed second pack as solid evidence and submit it with your documented photos and receipt to the regulator.

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Read the full guide

Read the complete guide on thecareonline.com. This is general information, not medical advice.

Nothing on The Care Online is medical advice. Traditional practices are described as tradition, not as fact. Take a persistent or serious concern to a qualified professional. See how videos and posts are made on our methodology page.